Our Policies

Cancellation Policy

Clients are required to pay an immediate $100 deposit at the time of booking to secure a Tattoo appointment. If for any reason you need to cancel or reschedule your appointment, we need a MINIMUM of 48 hours notice. This deposit will be held in credit to your treatment or used as a cancellation fee should you not cancel within the required period. We are very strict with our cancellation policy as clients who cancel within short notice, not only cost the business but stop others from having the opportunity to make an appointment at that time. Thank you for understanding.

Deposit Policy

Please read the deposit policy thoroughly before paying your deposit. Deposits will be deducted from the final cost of your treatment. This deposit is non-refundable in all cases, yet can be transferred to another date. If you need to reschedule your appointment, your new time will be scheduled at my next available date.

A minimum of 48 hours notice for rescheduling and 7 days  notice for cancellation must be given. Failure to cancel in the time or requesting to reschedule more than once will forfeit the deposit. If you wish to give your deposit and appointment to a friend, this can be arranged.

Privacy Policy

This privacy policy is for this website [manalmourad.com.au] and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all Australian national laws and requirements for user privacy.

Contact & Communication Policy

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Social Media Policy

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Safety Policy

Due to safety reasons, children are NOT permitted in the treatment room at all times. Due to the lack of space, distraction of others & the consultation being personal, we do ask that friends & family stay in the reception area whilst the treatment is being performed. Thank you for your understanding with this!